Bicycle Rentals – Terms & Conditions

Welcome to BicycleRentals.co, based in Stellenbosch, South Africa and part of 3YO Training Camps.

Please read these Terms & Conditions carefully before making a booking. By booking and paying for a bicycle rental, you confirm that you have read, understood and accepted these terms.

1. Booking & Payment

A booking is only confirmed once the required payment or deposit has been received.

Submitting an enquiry, requesting a quotation or selecting a bicycle does not reserve that bicycle until payment has been received.

All prices and payments are in South African Rand (ZAR).

Payment can be made by:

• Credit or debit card through PayFast
• Electronic Funds Transfer (EFT)

For larger rentals and group bookings, EFT is preferred.

For international payments, BicycleRentals.co must receive the full invoiced amount in South African Rand. Any bank charges, intermediary fees, currency conversion costs or other transaction costs are for the client’s account.

Any outstanding balance must be paid on or before the agreed rental start date.

Unless otherwise stated, quotations are valid for 24 hours and bicycle availability remains subject to change until payment has been received.

2. Cancellation & Refund Policy

Unless a specific event, tour, group booking or written agreement has different cancellation conditions, the following standard cancellation policy applies:

30 days or more before the rental:
100% refund, less any payment processing or transaction fees.

14 to 29 days before the rental:
50% refund, or a 100% rental voucher valid for 12 months.

Less than 14 days before the rental:
No refund.

No-shows are non-refundable.

Rental vouchers are subject to bicycle availability and must be used within their stated validity period.

Special events, race weekends, cycling tours, training camps and group bookings may have different cancellation conditions. Where specific conditions are published on an event or booking page or agreed in writing, those conditions take precedence over the general cancellation policy above.

3. Delivery & Collection

BicycleRentals.co is a delivery-only bicycle rental service. Bikes are delivered directly to the client’s hotel, accommodation or another agreed location.

We generally aim to deliver bicycles around 09:00 on the first rental day. Exact delivery times depend on location, our delivery route and other scheduled bookings.

Where possible, we may deliver the bicycle on the evening before the rental starts at no additional rental charge. This is subject to availability and cannot be guaranteed.

On the final rental day, bicycles will be collected no later than 16:30. The exact collection time will be arranged in advance.

Deliveries or collections requiring special timing or arrangements must be agreed with us in advance and may incur an additional call-out fee.

4. Delivery Areas & Fees

Our standard delivery and collection areas include:

• Stellenbosch: R100 per bike
• Cape Town: R200 per bike
• Somerset West: R200 per bike
• Gordon’s Bay: R200 per bike
• Durbanville: R200 per bike
• Paarl: R200 per bike
• Franschhoek: R200 per bike

Deliveries to locations outside these areas may be possible depending on distance, rental duration, number of bicycles and our delivery schedule.

Additional delivery charges may apply.

Please provide your exact accommodation or delivery address when making your booking so that we can confirm the appropriate delivery arrangement.

5. Missed Delivery or Collection

The client must be available at the agreed delivery and collection location and time unless another arrangement has been confirmed in advance.

If we arrive at the agreed location and the client or bicycle is unavailable, an additional call-out fee may apply.

Repeated or substantial delays may also result in additional rental charges.

6. Identity Verification & Handover

A valid passport or South African ID may be requested when the bicycle is delivered.

Bicycles are normally handed directly to the person named on the booking.

Delivery to a hotel reception or another person may be possible if arranged with BicycleRentals.co in advance.

Only riders included in the rental agreement may use the bicycle unless permission has been obtained from BicycleRentals.co.

7. Bike Inspection & Test Ride

The client must inspect the bicycle when it is delivered.

We strongly recommend completing a short test ride before beginning a longer ride or participating in an event.

Please check:

• Brakes
• Gears
• Wheels and tyres
• Pedals
• Saddle position
• Electronic shifting, where applicable
• Any other equipment supplied with the bicycle

Any problem noticed at delivery must be reported immediately.

Once the bicycle has been inspected, test-ridden and accepted without a reported issue, it is considered to have been received in good working condition.

8. Bike Sizing & Setup

Clients should provide accurate rider information when booking, including:

• Height
• Inseam
• Normal bicycle size
• Saddle height where known

We will recommend a suitable bicycle size based on the information supplied, but final sizing remains the rider’s responsibility.

Basic saddle-height and saddle-position adjustments can be made during delivery.

This service is not a professional bicycle fit. Riders requiring specialist fitting should arrange this independently with a professional bike shop.

9. Pedals, Helmets & Included Equipment

Depending on the booking, rental bicycles can be supplied with:

• Helmet
• Spare inner tube
• Puncture repair equipment
• Tyre levers
• Basic tools
• Small pump
• Garmin-compatible mount
• Pedals

Available pedal options include:

• Shimano SPD-SL
• Shimano SPD / MTB
• Look Keo
• Flat pedals

Clients are welcome to use their own pedals and helmet.

If personal pedals or other equipment are installed, the rider is responsible for checking that they are correctly and securely fitted before riding.

10. Triathlon Bars & Additional Equipment

Clip-on triathlon bars are available for selected bicycles and must be requested in advance.

Compatibility cannot be guaranteed on every bicycle.

Where triathlon bars are supplied, they may be mounted before delivery but deliberately left adjustable so the rider can set the preferred position.

The rider must check and securely tighten all bolts before riding.

11. Electronic Shifting

Where a bicycle is equipped with Shimano Di2 or another electronic shifting system, the client should check battery status before every important ride or event.

Do not store or lean the bicycle in a position that continuously presses a shift button, as this may discharge the battery.

12. Rider Weight

Unless specifically agreed otherwise, the general maximum rider weight for our rental bicycles is 100 kg.

If you weigh more than 100 kg, please contact us before booking so that we can determine whether a suitable bicycle is available.

13. Transporting Rental Bikes

Clients should not transport rental bicycles over longer distances in their own vehicles unless this has been agreed with BicycleRentals.co in advance.

If transportation is necessary, bicycles must be transported securely inside a suitable vehicle or on a properly installed, high-quality bicycle carrier.

Rental bicycles may never be transported unsecured in the open back of a bakkie, pickup or truck.

The client is responsible for damage caused by incorrect transportation, including damage caused when removing or reinstalling wheels.

Particular care must be taken with disc brake rotors and derailleur components.

14. Riding Restrictions

Rental bicycles must be used responsibly and only for their intended purpose.

Beach riding is strictly prohibited.

Riding a rental bicycle on a beach may result in an R850 full-service and cleaning charge, in addition to any repair costs resulting from sand, salt water or corrosion.

Clients should avoid unnecessary riding through areas containing broken glass, thorns or other obvious hazards.

15. Punctures & Minor Mechanical Problems

Punctures are a normal risk of cycling and are not considered a bicycle defect.

Rental bicycles are normally supplied with puncture equipment and a spare tube where appropriate.

The client is responsible for checking that the supplied equipment is present before beginning a ride.

For long-distance rides and major events, we recommend carrying additional spare tubes or other appropriate puncture equipment.

If a supplied spare tube is used during a multi-day rental, we recommend replacing it so that another usable spare remains available.

16. Mechanical Problems

If a mechanical problem develops that makes the bicycle unsafe or prevents normal use, contact BicycleRentals.co as soon as possible.

Do not continue riding a bicycle if doing so may cause further damage.

We will attempt to assist, repair or replace the bicycle where reasonably possible and subject to availability.

Immediate roadside or race support cannot be guaranteed.

Clients must not authorise expensive repairs, replacement parts or major workshop work on a rental bicycle without first obtaining approval from BicycleRentals.co.

Unauthorised repair costs may not be reimbursed.

If a problem is only reported after the rental has ended, we cannot normally provide a refund for previously unused rental time.

17. Damage

Normal wear resulting from responsible use is not charged to the client.

The client may, however, be held financially responsible for damage resulting from:

• Crashes
• Misuse
• Negligence
• Incorrect transportation
• Incorrect installation or removal of components
• Continued riding after a significant mechanical problem develops
• Use of the bicycle outside its intended purpose

Any accident or damage must be reported to BicycleRentals.co as soon as possible.

The client must not arrange major repairs without prior approval.

18. Theft & Security

The client is responsible for the bicycle and supplied equipment throughout the rental period.

Rental bicycles should be stored indoors or in a secure, locked location whenever they are not being ridden.

Do not leave a rental bicycle unattended in a public place merely because it has been locked.

In the event of theft, the client must:

1. Notify BicycleRentals.co immediately.
2. Report the theft to the South African Police Service or relevant local police authority.
3. Obtain an official police case/reference number.
4. Provide BicycleRentals.co with the police report and any other information reasonably required.

Unless specifically covered by an applicable insurance agreement, the client remains financially responsible for the loss of the bicycle and supplied equipment.

19. Cape Town Cycle Tour

The Cape Town Cycle Tour is one of our busiest rental periods and special booking conditions apply.

A minimum seven-day rental charge applies during the Cape Town Cycle Tour rental period.

We strongly recommend receiving and riding your bicycle sufficiently early to confirm sizing, setup and mechanical operation before race day.

Delivery locations outside our main Cape Town and Stellenbosch routes may be restricted during race week and are subject to availability.

Customers should not plan to transport rental bicycles over long distances themselves unless this has been agreed with BicycleRentals.co in advance.

After the Cape Town Cycle Tour, we aim to collect as many rental bicycles as possible near the event finish area. Riders are responsible for collecting their bicycle and equipment from the official event area and bringing the bicycle to the agreed collection point.

Exact race-day collection instructions will be communicated before the event.

The specific Cape Town Cycle Tour booking and cancellation conditions published on the relevant event page take precedence over the general Terms & Conditions where they differ.

BicycleRentals.co provides bicycle rental services only and is not responsible for race entries, seeding, registration, start groups or other event participation requirements.

20. IRONMAN & Other Events

Specific rental, delivery, courier, collection and cancellation conditions may apply to IRONMAN races and other major events.

Depending on the event, bicycles may be delivered personally by BicycleRentals.co or transported using a specialist bicycle courier.

Where bicycles are couriered, additional dispatch, assembly, packing and collection procedures may apply.

Once a bicycle has been dispatched by courier, the booking is non-refundable, including courier costs.

For race-day collections, BicycleRentals.co cannot enter restricted transition areas. Riders are responsible for collecting their bicycle and equipment from transition and bringing them to the agreed collection point.

The specific terms published on the relevant event page take precedence where they differ from these general Terms & Conditions.

21. Weather

Normal weather conditions, including rain, wind, heat or cold, do not automatically entitle the client to a refund.

If weather conditions prevent or affect an organised event, the cancellation or postponement policies of that event do not automatically alter the BicycleRentals.co rental agreement.

Where possible, we will try to assist with reasonable changes, subject to bicycle availability and our delivery schedule.

22. Client Responsibility

Cycling involves inherent risks.

The client is responsible for determining whether they have the necessary fitness, experience and ability to use the rented bicycle safely.

The client is also responsible for complying with applicable traffic laws, event rules and safety requirements.

Clients must wear appropriate safety equipment and ride responsibly.

23. Acceptance of Terms

By completing a booking and making payment, the client confirms that they have read, understood and accepted these Terms & Conditions.

These terms apply to BicycleRentals.co bicycle rentals unless a specific written agreement, event policy or booking confirmation states otherwise.

Where a specific event page or written agreement contains conditions that differ from these general terms, the more specific conditions applicable to that booking will take precedence.

BicycleRentals.co
Stellenbosch, South Africa
Part of 3YO Training Camps