Trek Madone Disc

Yes. We offer bike delivery and collection within our service area, including Cape Town, Stellenbosch, Somerset West, Gordons Bay, Durbanville, Paarl and Franschhoek. Our standard delivery and collection fees are: Stellenbosch: R100 per bike Paarl, Somerset West, Franschhoek and Cape Town: R200 per bike For locations further away, please contact us for a delivery quotation. Please provide your exact hotel or accommodation address when booking so we can confirm availability and delivery arrangements.

Every bike rental includes: Helmet Spare inner tube Puncture repair kit Basic bike tools Small hand pump Garmin-compatible bike computer holder Pedals Our aim is to provide everything you need for a trouble-free ride. For longer rides and major cycling events, we recommend carrying additional spare tubes and your own preferred tools.

Payment can be made by: Credit card via PayFast South African bank transfer (EFT) All payments must be made in South African Rand (ZAR). Bookings are only confirmed once the required payment has been received. For international payments, please ensure that the full quoted Rand amount reaches us after any bank, currency conversion or transfer fees.

As a premium delivery-only service, our bikes are custom-tuned, fitted and scheduled for transport well in advance. To protect our delivery routes and logistics, the following cancellation policy applies: 30 or more days before delivery 100% refund, less standard credit card processing fees. 14 days before delivery Choose between: 50% cash refund, or 100% digital store voucher, valid for 12 months. Less than 7 hours before delivery No refunds or store credits will be issued. At this stage, your bike has already been prepared, sized and allocated to a specific delivery vehicle and route. Important Special events and peak periods, including the Cape Town Cycle Tour, may have separate and stricter cancellation policies.

Our drivers operate on strict delivery schedules and planned routes. You must be available at the agreed delivery location during your scheduled delivery time slot. If you are not available within 15 minutes of your scheduled delivery time, the delivery will be treated as a No-Show and cancelled. No refund or credit will be provided for a No-Show. If you need to change your delivery address, this must be requested at least 24 hours in advance. Last-minute address changes may not be possible if they affect the planned delivery route.

Yes. All bikes come with pedals. We currently offer: Shimano SPD-SL Look Keo Shimano SPD / MTB Flat pedals You are also welcome to bring your own pedals. We will install your pedals on the bike at no additional charge. Please tell us which pedals you require when making your booking.

We offer a range of bike sizes, generally from XS to XL, depending on the model. If you are unsure which size you need, send us your: Height Inseam measurement Type of bike you normally ride Bike model and size you currently use, if known We will recommend the most suitable size from our available fleet.

Yes. A helmet is included with every bike rental. Our helmets are generally available from Small to XL. If you require a larger helmet, we recommend bringing your own.

If you experience a mechanical problem that prevents you from safely riding the bike, contact us immediately by phone or WhatsApp. Where possible, we will try to assist with a repair, replacement bike or another suitable solution. Please do not continue riding a bike with a serious mechanical problem, as doing so may cause additional damage.

Your rental includes a spare tube and puncture repair kit. You are responsible for basic puncture repairs during your ride. If you are unsure how to change a tube, we recommend learning before your ride or carrying additional spare tubes. For long rides and major cycling events, we strongly recommend carrying at least one additional spare tube.

Yes, provided the bike is transported safely. Please take extra care when removing wheels, placing bikes in vehicles or transporting luggage around the bike. Incorrect transportation can result in bent derailleurs, damaged disc rotors, brake rubbing or other mechanical damage. Do not transport rental bikes unsecured in the open back of a bakkie or pickup truck.

No. Beach riding is strictly prohibited. Sand can cause significant damage to the drivetrain, bearings and other components. Riding on the beach will result in an R850 full-service and cleaning fee, in addition to any damage caused.

The client is responsible for the bike throughout the rental period. Bikes must be kept in a secure location and out of sight whenever possible. If a bike is stolen, you must immediately: Contact BicycleRentals.co Report the theft to the police Provide us with the official police report and case/reference number Our optional damage insurance does not cover theft.

Yes. Our general maximum rider weight is 100 kg per rental bike. If you are over this limit, please contact us before booking. Depending on the bike model and availability, we may be able to recommend a suitable option.

Our standard delivery and collection hours are: 09:00 – 16:30 We sometimes deliver bikes the evening before your rental starts, but this is subject to availability and cannot be guaranteed. If you require an early-morning delivery or late collection, please contact us in advance. Additional call-out fees may apply.

No. Our rental days run from 09:00 to 16:30 or part thereof. Rental charges are based on the number of calendar days the bike is out on rental, rather than the number of hours you actually ride it.

No. Only the person or people listed on the rental booking are permitted to ride the rental bikes. If another person wants to ride the bike, this must be agreed with BicycleRentals.co beforehand.

Yes. We regularly deliver bikes to hotels, guesthouses and other accommodation. In some cases, we can arrange delivery directly to the hotel reception if the hotel is willing to accept the bike. Please provide the hotel name, address and booking details when making your reservation.

Yes! The Cape Town Cycle Tour is one of our busiest periods of the year, so special booking conditions apply. During Cape Town Cycle Tour week, a minimum 7-day rental charge applies, even if you only use the bike for fewer days. We strongly recommend collecting the bike early enough to ride and check it before race day. All Cape Town Cycle Tour bookings are subject to the specific terms and cancellation policy published on our dedicated Cape Town Cycle Tour booking page.

Please contact us with your requirements and travel plans. Depending on availability, we may be able to assist with bike transport equipment or recommend a suitable local solution.

Absolutely. Cape Town, Stellenbosch and the surrounding Winelands offer some fantastic road and mountain-bike routes. We can recommend routes based on your: Fitness level Cycling experience Distance requirements Road or mountain-bike preference Available time Weather conditions Just let us know what kind of ride you are looking for.

Yes. Cape Town and Stellenbosch are surrounded by excellent cycling routes, wine farms and cafés. We can recommend suitable stops depending on your route, distance and whether you are looking for coffee, breakfast, lunch or a scenic wine-farm stop.

We operate in a region with generally excellent cycling conditions, but weather can change quickly. Unless otherwise agreed in writing, our normal cancellation policy still applies if you decide not to ride because of weather. If extreme weather conditions make riding unsafe, please contact us and we will discuss the available options.

Yes. All bikes are checked, cleaned and prepared before being handed over to the next customer. We also recommend that you inspect and test-ride your bike at delivery and report any issues immediately.

The easiest way to contact us is by WhatsApp, phone or email. For booking enquiries, please include: Rental dates Type of bike required Rider height Number of bikes Accommodation location Required pedal type This allows us to check availability and prepare the correct bikes for you as quickly as possible.

No problem! Send us a message with your dates, location and cycling requirements, and we'll be happy to help you find the right bike and make the rental process as easy as possible.